Privacy Policy

Last updated: March 22, 2026

1. Information We Collect

Personal Information

• Email address and name (for account creation)
• Payment information (processed by secure third-party providers)
• Profile preferences and subscription status

Usage Data

• App usage patterns and music preferences
• Device information (type, OS, app version)
• Listening history and playlist data

Audio Data

• Premium users may upload personal audio files
• We do not analyze or process uploaded content beyond storage

2. How We Use Your Information

We use collected information to:

• Provide and improve our music streaming service
• Process payments and manage subscriptions
• Send important service updates
• Analyze usage patterns to improve recommendations
• Ensure compliance with licensing agreements

3. Information Sharing

We do not sell your personal information. We may share data with:

• Payment processors (Stripe, Apple, Google) for subscription management
• Music licensing partners for royalty reporting (anonymized data only)
• Service providers for app functionality and analytics
• Legal authorities when required by law

4. Data Storage and Security

• Data is stored on secure Firebase servers (Google Cloud)
• All data transmission is encrypted (HTTPS/TLS)
• Payment information is never stored on our servers
• Audio files are stored securely with access controls

5. Your Rights (GDPR/CCPA Compliance)

You have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your account and data
• Export your data in a portable format
• Opt-out of marketing communications

To exercise these rights, contact: privacy@zenachu.app

6. Data Retention

• Account data: Retained while account is active
• Usage analytics: 2 years maximum
• Payment records: As required by law (typically 7 years)
• Uploaded content: Deleted within 30 days of account closure

7. Children's Privacy

Zenachu is not intended for children under 13. We do not knowingly collect personal information from children under 13.

8. International Transfers

Data may be transferred to and processed in countries other than your residence. We ensure adequate protection through:

• Google Cloud's global infrastructure and security
• Standard Contractual Clauses for EU data transfers
• Compliance with applicable data protection laws

9. Cookies and Tracking

We use:

• Essential cookies for app functionality
• Analytics cookies to understand usage patterns
• Preference cookies to remember your settings

You can manage cookie preferences in your device settings.

10. Third-Party Services

Our app integrates with:

• Firebase (Google) for data storage and authentication
• Stripe/App Store/Google Play for payment processing
• Analytics services for usage insights

Each service has its own privacy policy.

11. Changes to Privacy Policy

We will notify users of material changes via email or app notification at least 30 days in advance.

12. Contact Us

For privacy-related questions or requests:

• Email: privacy@zenachu.app